TTo ensure service delivery at every point of sale in the Food and Beverage Department. He or she therefore supervises and co-ordinates the Food and Beverage Department.
Key Responsibilities
To ensure that the customer promise is delivered and that customers are satisfied within the framework of financial targets set.
To ensure that guests receive high quality service
To ensure that the applicable regulations are complied with
To be responsible for his or her own results
To optimize
Team management, leadership & team player
A liking for organizational work
Effective management: delivering profit center profitability
Sales ability
Adaptability: coping with the diversity of customers and their needs
Thoroughness
Sensitivity to customers: good relationship skills
Spirit of initiative
Financial awareness
Qualifications
Bachelor degree in Hotel or Tourism studies
Significant food and beverage Management experience (3 years)
Experience of working in positions of high responsibility in the hotel or food and beverage sectors and managing teams of at least 20 staff