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El Gouna Hotels

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Receptionist

FRONT OFFICE RECEPTIONIST IN 5 STAR HOTEL

Smart? Approachable? Flexible? Then making the right impression could be the right career for you…

Job Purpose

To be responsible for the stays of guests in the hotel. He or she maintains the guest folder from arrival to payment on departure.

Key Responsibilities

  • To welcome guests
  • To ensure that guests receive high quality service
  • To promote loyalty amongst a broad range of customers
  • To manage a till 

Skills

  • Team working
  • Using Windows environment
  • Sales ability
  • Hospitality
  • Adaptability: coping with the diversity of customers and their needs
  • Availability: working nights, weekends and public holidays
  • Self-control: handling complaints
  • Good relationship skills 

Qualifications

  • Diploma in Hotel/Food and Beverage studies, or 2 years’ further education (Ordinary degree in languages or service industry studies, or similar)
  • Previous experience in Reception
  • Must be fluent in English
  • Experience of Fidelio (reservations systems)

How to Apply

Please submit a cover letter and resume with a photo to careers@orascomhm.com

Andere Stellenangebote

Guest relation

We are looking for a Guest Relations Officer (female, German speaking) to provide high-quality service to our hotel guests.

Front Office Manager

The incumbent in the position is responsible for leading and managing all sections of the Front Office Department in order to ensure the highest standards of service in accordance with the operating procedures and Palmariva Standards. He/she is also responsible for up selling rooms to maximize the room revenue.

Assistant Food & Beverage Manager

Assist the Food and Beverage Manager in all responsibilities, replace him/her in his/her absence and assist in any of the outlets or banquets when necessary.

Night Manager

The incumbent in the position is responsible for leading and managing all sections of the Front Office Department during the night shift in order to ensure the highest standards of service in accordance with the operating procedures and Palmariva Standards. He/she is responsible for the smooth running of the hotel operations during the night shift.

Food & Beverage Manager

To ensure service delivery at every point of sale in the Food and Beverage Department.

Assistant Cost Controller

Assist the cost controller in the day to day accounting operations.

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