We are looking for a Guest Relations Officer (female, German speaking) to provide high-quality service to our hotel guests. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers. Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.
Key Responsibilities
Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Communicate with guests and following up about any given comments
Anticipate guest needs and build relation with customers
Address customer complaints and escalate to Management when needed
